This page provides answers to some of your burning questions when it comes to upgrading your D2L product. This is a living document and will be updated as we hear from you.
Have a question we missed? Post it in the comments section and we will get back to you as soon as possible.
1. Is there anything I need to do for this upgrade?
In short, yes. Here is the checklist:
Before the upgrade
- Publish your legacy videos to the Capture Portal (you will not be able to publish legacy videos to the new site after the upgrade)
- Let your D2L rep know whether you have any Capture customizations so we can test them on a sandbox site
- Read the rest of this FAQ
After the upgrade
- Update the client side software (aka encoder)
- If you are upgrading from 8.0 or older, you will be provided a link to download and install the latest software
- If you are upgrading from 8.1 or later, you will either see a prompt the next time you open the software or it will update automatically depending on your settings.
- Note: allowing the end user to perform the update requires sufficient privileges which can be disabled by your institution. For example, if the end user was restricted to read-only permissions, someone with elevated rights will need to help them upgrade their Encoder software before they could continue to record and publish videos successfully.
2. Will my legacy videos be automatically converted to HTML5 as part of the upgrade?
No, the old videos will not automatically be converted to HTML5. You can choose to convert important videos to HTML5 manually. Converting is encouraged since your quality of service may degrade as technology moves forward and general support for Flash diminishes. However, your legacy videos in FLV and F4V format will still play, assuming that Flash is still available and not blocked.
Here are the steps to convert it:
- Log in to your Capture portal with Publisher, Manager or Admin permissions (note: if you published the video you will have at least Publisher permissions)
- Go to the presentation you want to convert
- Under “Transcoding Status”, click “optimized for HTML5”
Note: Publisher permissions allow you to convert your own videos; Manager or Admin permissions allow you to convert any videos.
3. How do I request my Capture Portal upgrade?
You need to schedule your upgrade in the Service Catalog. We've made the process quick and easy. Go to Capture Upgrade Request
4. How long is the waitlist for an upgrade?
You can choose your upgrade date when scheduling in the calendar; we will contact you if rescheduling is necessary
5. How long does it take to upgrade?
We reserve 4 hours for upgrade appointments
6. Will any of my content be lost in the upgrade?
7. Is there service downtime in the upgrade?
You may experience up to 10 minutes of downtime on the Capture Portal, but you will still be able to view videos during that time frame. However, it is recommended not to publish or run a live event during the upgrade window.
Features, Functionality and Requirements
1. Are there any features discontinued in Capture 9+?
- Document Upload is no longer supported. (There is no equivalent feature in HTML5 for this, so instead this can be accomplished via screenshare).
- WebCapture is no longer supported. Customers are encouraged to download and install Capture Encoder for Mac OS X or MS Windows to achieve similar functionality.
- 3rd party encoders are no longer supported. Since all streams (audio, video and screenshare) are encoded into one file, you can only use the built-in encoder.
2. What is the minimum recommended bandwidth for streaming HTML5 videos in SD and HD?
SD = 2+Mbps
HD = 5+Mbps.
This is not required for the video to work, but with slower connections, buffering may take longer.
3. Where can I learn about Capture 9+ features?
Lucky you! I've consolidated all the information in this Brightspace Community post
1. I don’t have a Service Catalog account, what do I do?
Please contact your D2L representative
2. I don't know who my D2L representative is; is there someone else I can reach out to?
Of course! Get in touch with Global Customer Success at customersuccess_global.com
3. How do I know which version of Capture I'm using?
This is a great opportunity to check both your Capture Portal version and your Capture Encoder version. They should be the same, but since they are updated independently, we have seen occurrences where the versions did not match.
A. To check your Capture Portal version, type this in your web browser:
http://portal_name/res/build.txt, where portal_name represents your Capture portal URL.
Using the hypothetical Capture portal site
http://hosting.desire2learncapture.com/demo/1.aspx or http://hosting.desire2learncapture.com/demo
the green portion is the portal_name. To find the portal version, type
into your browser and click enter
B. To check your Capture Encoder version, open your Capture Encoder and click About. If there is no About section, you are either on an older version of Capture or have not yet obtained the matching version for your Capture portal if recently upgraded. The first two digits of your Encoder version should match your Portal version.